Front Office Manager

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Our client a 5* luxury resort is looking for a Front Office Manager who shares a passion for excellence and who infuses enthusiasm into everything he/she does. Resort is located at Koh Samui, Thailand and belongs to a worldwide chain. Thai candidates are highly preferred.

Title of Position: Front Office Manager 

Package: Negotiable

Benefits: The position offers an Local/Expat package with all the usual benefits

Major responsibilities:-

  • To ensure that Legendary Quality Experience are fully implemented, maintained and exceeded throughout Front Office to reach guest satisfaction
  • To monitor service delivery by implementing SOP and action plans to meet and exceed our guests’ expectations
  • To monitor the successful implementation of the Departmental Training in Front Office, encouraging employee development and promoting a positive working environment
  • To encourage efficient and effective inter-departmental communication in order to promote teamwork
  • To liase with the Sales team and the Director of Rooms Division to determine the yield strategy for the hotel, ensuring full knowledge is gained by the Reception team
  • To monitor the correct billing of revenues, cash control, float balances and credit balances of guest in-house
  • To handle the SMS Front Office system; ensuring correct data inputting and maintenance, to liaise with IT&T to control access levels, to issue passwords and to change configurations
  • To ensure that hotel grooming and appearance standards are maintained to demonstrate a professional image to guests
  • To oversee all arrivals, departures, room allocations and VIP amenities, ensuring accurate information is communicated to the front office team relating to any upcoming special requirements
  • To support the front desk during busy check-in and check-out times, ensuring personalised and professional service delivery to our guests at all times
  • To ensure management presence in the lobby in order to build positive relations with our guests by encouraging their feedback and to provide effective support to our team

Qualifications and Requirements:-

  • Thai nationality.
  • Bachelor’s Degree in hotel management or relevant.
  • Minimum 5 years work experience in Front Office Department.
  • A hands-on professional with a solid front office background and excellent guest relations.
  • Result oriented and ability to lead and motivate the team.
  • Communicate Fluently in English and strong computer skills.
  • Possess good leadership skills.
  • Good communication skill and interpersonal skills.


You can apply online or send your application directly to

Your application should include a detailed CV (with a recent photo), briefly outlining your past work experience and achievements. Please also provide 3 referees (incl. email addresses).

Due to the anticipated volume of applications only shortlisted candidates will be contacted.

To see other vacancies or confidentially register your interest for future opportunities go to applicant registration.

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