Our client a 5* luxury resort is looking for a Front Office Manager who shares a passion for excellence and who infuses enthusiasm into everything he/she does. Resort is located at Koh Samui, Thailand and belongs to a worldwide chain. Thai candidates are highly preferred.
Title of Position: Front Office Manager
Package: Negotiable
Benefits: The position offers an Local/Expat package with all the usual benefits
Major responsibilities:-
- To ensure that Legendary Quality Experience are fully implemented, maintained and exceeded throughout Front Office to reach guest satisfaction
- To monitor service delivery by implementing SOP and action plans to meet and exceed our guests’ expectations
- To monitor the successful implementation of the Departmental Training in Front Office, encouraging employee development and promoting a positive working environment
- To encourage efficient and effective inter-departmental communication in order to promote teamwork
- To liase with the Sales team and the Director of Rooms Division to determine the yield strategy for the hotel, ensuring full knowledge is gained by the Reception team
- To monitor the correct billing of revenues, cash control, float balances and credit balances of guest in-house
- To handle the SMS Front Office system; ensuring correct data inputting and maintenance, to liaise with IT&T to control access levels, to issue passwords and to change configurations
- To ensure that hotel grooming and appearance standards are maintained to demonstrate a professional image to guests
- To oversee all arrivals, departures, room allocations and VIP amenities, ensuring accurate information is communicated to the front office team relating to any upcoming special requirements
- To support the front desk during busy check-in and check-out times, ensuring personalised and professional service delivery to our guests at all times
- To ensure management presence in the lobby in order to build positive relations with our guests by encouraging their feedback and to provide effective support to our team
Qualifications and Requirements:-
- Thai nationality.
- Bachelor’s Degree in hotel management or relevant.
- Minimum 5 years work experience in Front Office Department.
- A hands-on professional with a solid front office background and excellent guest relations.
- Result oriented and ability to lead and motivate the team.
- Communicate Fluently in English and strong computer skills.
- Possess good leadership skills.
- Good communication skill and interpersonal skills.
Apply:
You can apply online or send your application directly to jobs@azurejob.com
Your application should include a detailed CV (with a recent photo), briefly outlining your past work experience and achievements. Please also provide 3 referees (incl. email addresses).
Due to the anticipated volume of applications only shortlisted candidates will be contacted.
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