EAM ic Food & Beverage

Our client is a large 5* Hotel located in Bangkok, Thailand. Hotel is part of a large international chain.

Title of Position: EAM ic Food & Beverage

Package:  180,000 – 200,000Baht

Benefits: The position offers an Expat package with all the usual benefits

Job Description:

RESPONSIBILITY AND AUTHORITY

  • Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services.
  • This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Management of Financial Resources – Determining how money will be spent to get the work done, and accounting for these expenditures.
  • Administration and Management – Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources.
  • Applied Business Knowledge – Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans.
  • Aligning individual and team actions with strategies and plans to drive business results.
  • Management of Material Resources – Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

DEVELOP AND MAINTAIN FOOD AND BEVERAGE GOALS

  • Set expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors
  • Review financial reports and statements to determine how Food and Beverage is performing against budget
  • Make recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy.
  • Work with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance.
  • Establish challenging, realistic and obtainable goals to guide operation and performance.
  • Strive to improve service performance.

DEVELOP AND MAINTAIN BUDGETS

  • Develop and manage Food and Beverage budget.
  • Monitor the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
  • Ensure cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
  • Focus on maintaining profit margins without compromising guest or employee satisfaction.

LEADING FOOD AND BEVERAGE TEAM

  • Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourage and builds mutual trust, respect, and cooperation among team members.
  • Achieve and exceed goals including performance goals, budget goals, team goals, etc.
  • Serve as a role model to demonstrate appropriate behaviors.
  • Develop means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
  • Identify opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
  • Ensure that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
  • Establish and maintains open, collaborative relationships with direct reports and entire food & beverage team.
  • Ensures direct reports do the same for their team.
  • Develop a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.
  • Identify the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
  • Keep updates of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market.

ENSURE EXCEPTIONAL CUSTOMER SERVICE

  • Provide services that are above and beyond for customer satisfaction and retention.
  • Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Review findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken.
  • Review comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Empower employees to provide excellent guest service.
  • Estimate cost and benefit ratio, maintaining balance between profit and service satisfaction.
  • Share plans to take corrective action based on comment cards and guest satisfaction results with property leadership.

MANAGE AND CONDUCT HUMAN RESOURCE ACTIVITIES

  • Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Coach and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.).
  • Hire food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

Qualifications:

  • Open to all nationalities.
  • Min. 3-5 years in a similar role.
  • Must have previous experience with large volume international hotels minimum 8-9 F&B outlets
  • SE Asia experience is an advantage.

Apply:

You can apply online or send your application directly to jobs@azurejob.com

Your application should include a detailed CV (with a recent photo), briefly outlining your past work experience and achievements. Please also provide 3 referees (incl. email addresses).

Due to the anticipated volume of applications only shortlisted candidates will be contacted.

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